Successful consulting – IDAR®
- Successful consulting - IDAR®
- Who Should Attend?
- Course Objectives:
- Course Contents:
- Course Methodology:
This programme helps technical consultants to become proficient partners in communicating with customers. It enables the consultant to uncover the real causes of difficulties.
The consultant picks up potential leads, thereby helping the customer, the own employer and enhancing the position of the consultant within the organisation.
Duration: 2 days basic & 2 days consolidation / refresher training
Participants: 6 – 12
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- Awareness for the own behaviour in technical consultation
- Familiarisation with the IDAR® communication strategy when negotiating with clients (the client dialogue as a means of establishing and sustaining confidence)
- Up to date employment of argumentation and presentation
- Professional handling of objections and complaints
Combines and connects theoretical input with intensive practical exercises and case studies, supported by audio recordings for analysis.