Success Tele Sales
Duration: 1 – 2 days (refresher workshops as well as individual coaching “on the job” if required)
Participants: 6 – 12
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Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
- Analysis of the own behaviour when selling on the telephone
- Appointments and self-management
- How do I come across on the telephone?
- How do I deal with objections on the telephone?
- Benefit statements – or why should my telephone partner look forward to my call?
- Practical training with personal feedback and the determination of the strategic focus / key learning points
Combines and connects theoretical input with intensive practical exercises and role training, supported by audio recordings for analysis.