Sales & Negotiation Training Programme
Success Tele Sales

Duration: 1 – 2 days (refresher workshops as well as individual coaching “on the job” if required)
Participants: 6 – 12
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Experienced, professional sales representatives / consultants and specialists who are intended for future telephone acquisition as well as office employees with customer contacts on the telephone.
Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
- Analysis of the own behaviour when selling on the telephone
- Appointments and self-management
- How do I come across on the telephone?
- How do I deal with objections on the telephone?
- Benefit statements – or why should my telephone partner look forward to my call?
- Practical training with personal feedback and the determination of the strategic focus / key learning points
Combines and connects theoretical input with intensive practical exercises and role training, supported by audio recordings for analysis.