Procurement Excellence Academy
Handling Internal Customers Effectively
Duration: 2 Days
Participants: 4 – 12
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Please note: 9+ delegates requires a co-trainer
Procurement Director, Strategic Procurement Team Leaders, Category Managers,
Supply Chain Managers, Category Leaders, Category Buyers, Lead Buyers, Senior Buyers.
Participants employ the efficient IDAR® communication strategy in order to persuade and to evoke confidence when dealing with internal customers/stakeholders.
They recognise the real causes of difficulties and are able to establish long-term partnerships by means of their offer.
- Awareness for the own behaviour in dealing with internal customers
- Familiarisation with the IDAR® communication strategy when negotiating with internal stakeholders (the stakeholder dialogue as a means of establishing and sustaining confidence)
- Up to date employment of argumentation and presentation
(e.g. cross functional workshops)
- Professional handling of objections and complaints
Combines and connects theoretical input with intensive practical exercises and customised case studies, supported by intensive feedback.