Procurement Excellence Academy

Handling Internal Customers Effectively










Duration:         2 Days
Participants:  4 – 12

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Please note: 9+ delegates requires a co-trainer

Procurement Director, Strategic Procurement Team Leaders, Category Managers,

Supply Chain Managers, Category Leaders, Category Buyers, Lead Buyers, Senior Buyers.

Participants employ the efficient IDAR® communication strategy in order to persuade and to evoke confidence when dealing with internal customers/stakeholders.

They recognise the real causes of difficulties and are able to establish long-term partnerships by means of their offer.

  • Awareness for the own behaviour in dealing with internal customers
  • Familiarisation with the IDAR® communication strategy when negotiating with internal stakeholders (the stakeholder dialogue as a means of establishing and sustaining confidence)
  • Up to date employment of argumentation and presentation
    (e.g. cross functional workshops)
  • Professional handling of objections and complaints
Combines and connects theoretical input with intensive practical exercises and customised case studies, supported by intensive feedback.

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