Procurement Excellence Academy
Handling Internal Customers Effectively
Duration: 2 Days
Participants: 4 – 12
Contact us for more information
Please note: 9+ delegates requires a co-trainer
Procurement Director, Strategic Procurement Team Leaders, Category Managers,
Supply Chain Managers, Category Leaders, Category Buyers, Lead Buyers, Senior Buyers.
Participants employ the efficient IDAR® communication strategy in order to persuade and to evoke confidence when dealing with internal customers/stakeholders.
They recognise the real causes of difficulties and are able to establish long-term partnerships by means of their offer.
- Awareness for the own behaviour in dealing with internal customers
- Familiarisation with the IDAR® communication strategy when negotiating with internal stakeholders (the stakeholder dialogue as a means of establishing and sustaining confidence)
- Up to date employment of argumentation and presentation
(e.g. cross functional workshops) - Professional handling of objections and complaints
Combines and connects theoretical input with intensive practical exercises and customised case studies, supported by intensive feedback.
U.K. English
German
French
Russian
Turkish
U.S. English
