Mimics, gestures and posture during a conversation have a profound effect on our message when we communicate. Our partner during a discussion will be influenced by all these even if he or she is not aware of these behaviours on a conscious level. We focus on these elements and how you can master them, with practical examples from real life.  

Duration:         1 – 2  Days
Participants:  6 –  12

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Employees with internal as well as external customer contact.

The participants realise the effect and the influence of their non-verbal communication.

• The “iceberg” and the unconscious
• Facial expression
• Gestures
• Behaviour
• Spatial reaction
• Clothes and colours
• Appearance

During the training phases, the participants experience the effect they have on others by means of presentations and role trainings.