Efficient selling over the telephone EST©

Experienced, professional sales reps / consultants and specialists who are intended for future telephone acquisition as well as office employees with customer contacts on the telephone.

Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.

• Sensitisation for the own behaviour when selling on the telephone
• The agreement of appointments and the self-management
• How do I come across on the telephone
• How do I deal with objections on the telephone
• Benefit statements – or why should my telephone partner look forward to my call?
• Practical training with personal feedback and the determination of the strategic focus / key learning point

Combines and connects theoretical input with intensive practical exercises and role training, supported by audio recordings for analysis.

1 - 2 days / refresher workshops as well as individual coaching "on the job" if required

6 - 12