Efficient selling over the telephone EST©
|Who should attend|
Experienced, professional sales reps / consultants and specialists who are intended for future telephone acquisition as well as office employees with customer contacts on the telephone.
Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone.
Combines and connects theoretical input with intensive practical exercises and role training, supported by audio recordings for analysis.
1 - 2 days / refresher workshops as well as individual coaching "on the job" if required
6 - 12